Switching your home care package provider is simpler than you think. Whether you’re after better care or a fresh start, this guide shows you how.
Thanks to recent changes, switching is now free, and your current provider must continue care until the transition is complete.
With SJH Support Services, you can make the change smoothly. Read on to learn how.
How to Change Your Home Care Package Provider: Step-by-Step Guide
Switching your home care package provider might seem hard, but it’s easy to do. This guide will help you switch smoothly to meet your home care needs.
Step 1: Assess Your Current Care Needs
First, think about what care you need and how your current provider is falling short. At SJH Support Services, we offer personalized care plans designed to fit your unique needs. Whether it’s more support, better communication, or tailored services, we’re here to ensure you get the care you deserve.
Step 2: Choose SJH Support Services as Your New Home Care Package Coordinator
SJH Support Services works with Trilogy Care to offer custom care plans and clear fees. They’re a great choice for many seniors.
Step 3: Notify Your Current Provider
When you decide to switch, provide notice to your current provider that you intend to transfer. Most home care agreements need at least 14 days’ notice. Nominate a termination date. Your provider must keep care and services in place until your notice period ends.
Step 4: Contact My Aged Care
Retrieve your referral code from My Aged Care call 1800 200 422 and press option 5 to reactivate your home care package referral code This code is key to starting your package with a new provider.
Step 5: Sign a New Home Care Agreement
Look over and sign a new home care agreement with SJH Support Services. This will detail your care plan, services, and cost
Step 6: Start Services with SJH Support Services
Start receiving care and services from SJH Support Services. They’ll make a care plan just for you, ensuring you get the best from your home care package
Why Choose SJH Support Services as Your New Home Care Package Provider
SJH Support Services is a leading name in aged care on the Sunshine Coast and has 30 years of experience in caring for the elderly and people with disabilities. Susan Hull is highly skilled, she holds an Advanced Diploma in Community Care Services and is Certified in Case Management.
Susan is known for her level of personalised care . With services such as personal care, domestic help, and support for conditions like dementia.
At SJH Support Services, care coordination is key. As a Sunshine Coast local herself Susan believes in a community-focused approach to aged care. This makes SJH Support Services & Trilogy Care the perfect choice for managing Your Home Care Package.